Another reason for Xfinity On Demand not working is poor internet connection. To check if this is your problem, you should run a speed test on your device. You can find great speed test websites online.
Make sure you’re subscribed to Comcast On Demand if you don’t see it. Tune to channel 1 and if you see the Comcast On Demand menu, you’ve got it. Sign up for Comcast Digital Cable if you can’t access Comcast On Demand. It will not work with standard Comcast cable TV or Internet-only services.
Common On-Demand Issues
Confirm your region is not experiencing an outage. If the problem persists, restart your receiver by unplugging the power cord and waiting at least 60 seconds before plugging it back in. Wait at least 20 minutes for the receiver to fully recover and turn it back on.
Press the on-demand button on your XFINITY remote or tune to channel 1. If you have a remote control with the xfinity button, press the xfinity button and then select XFINITY On Demand from the onscreen guide menu.
The Xfinity Stream portal (www.xfinity.com/stream) allows you to watch Xfinity On Demand content on your computer while connected to any Internet connection. Note: Selected on-demand content can only be streamed while connected to your Xfinity home network.
Some of the most common reasons for Xfinity Stream freezing are: Unreliable internet connection. A problem with the encoder. Lower bit rate for live stream.
DirecTV recommends speeds of 4 Mbps for Standard Definition (SD) and 20 Mbps for High Definition (HD). If your Internet connection is not capable of these speeds, your on-demand service may not work. Although you can still download them to your DVR if you own one, watching live would be a difficult task.
The CL 17 error means there is a problem connecting your cable box to Comcast’s on-demand service. You can usually fix this problem by rebooting your cable box and contacting Comcast if a reboot doesn’t work.
On-demand subscription channels offer hundreds of free on-demand shows and movies, so viewers will incur charges simply by subscribing to the feature. On-demand is similar to over-the-top services like Netflix, Hulu, or Prime Video in that it allows users to purchase additional movies or show content.
If you have an internet connection and a screen, you can watch most of these on-demand video services on almost any platform. You can access most on the service’s website or download a free Android or Apple app to view on a smartphone or tablet.
Subscription cable services generally start at $6.95 per month but may vary by system. Visit your On DEMAND channel for more information.
For basic TV viewing consider a basic Xfinity internet plan that comes with the free Xfinity Flex box for streaming on-demand programming.
Freeze on demand can be anything from the cabling, the splitters, the router or the box itself. If restarting doesn’t help, you probably need to schedule a visit to the technician.