If you package tracking has “Retention” status, it is either stuck at the custom for inspection or the package was delivered but you were not there to receive it. You should have received a slip/note from the postal office with instructions on how to retrieve the package.
The retention period is 14 days at the post office. If the period is expired, the parcel will be returned to Japan. Also, please note that the tracking system of EMS indicates“Delivered to addressee” during the retention at the post office.
A package could have become stuck in transit because it was stopped at a border crossing, in a vehicle accident, because a blizzard has stopped traffic, or any number of other things which would slow down the movement of the courier vehicle. Usually, the tracking system indicates if the package is stuck in transit.
Often, shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. There is little that can be done to stop or speed up these random checks and attempts to do such may just be a waste of time.
When it only says pending it means that it’s a valid reference but there’s no tracking data held for it yet. “The system is currently unable to confirm the status of your item with reference RN318407359GB. Please try again later.” It’s not been entered into the Royal Mail network yet.
If your package is in “Retention” it normally means that it is being held at the local post office and waiting to be picked up. Please contact your local postal service to arrange for picking up or redelivering of the package to your address.
If you submit a notification of absence in advance, Japan Post will hold your mail for a total of 30days. After the 30 days has expired, Japan Post will re-start delivery.
The transit period for a package shipped within the United States can range from 2 to 10 business days, depending on your location. Deliveries to rural areas will take longer, and unforeseen delays can also impact delivery times.
The available courier delivery options are standard, express/next-day delivery, and economy. The transit time for the standard is about 3 working days, for the express is the next or same day, while for the economy, the transit is longer, up to 4-6 days.
When shipping from Europe to the UK after Brexit your package will go through customs and customs procedures. This means that the package may take longer to arrive than expected. Especially if you had trouble providing all the necessary documentation for customs clearance.
Do customs open every package to verify information? No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.
Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
If you are shipping a package internationally and you see a tracking scan such as ‘Customs Clearance’ or ‘Held by Customs’ this means the recipient should have been contacted by customs to make payment of any duty owed in order to release the package for delivery.
We’ll hold items for 18 days. If they’re not redelivered or collected in that time, we’ll return them to the sender.
Sometimes in times of high demand or when there is particular strain being placed upon the Royal Mail network, such as over the festive period, the tracking may take a little longer to update.
Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. However, if your parcel tracking has stopped for more than two or three days, there could be complications with the delivery itself.