The Platinum fountain is overflowing because the reservoir is not equalizing and emptying all of the water into the bowl. The Platinum would only overflow if air was allowed to enter unhindered. If air enters the reservoir, the water will not equalize and the reservoir will begin to overflow the fountain…more.
The filter is making my fountain overflow! What can I do? When installing a new filter, always shake it vigorously and tap it on a hard surface before rinsing and immersing in water. This will prevent the granules from clumping together in the filter, preventing your fountain from overflowing.
The charcoal is made from coconut shells and is safe for your pet. Insert the filter into the filter housing black side forward and narrow side down.
The impeller is held in place by a magnet and may offer some resistance when removed. Clean all parts of the pump with soap and warm water using a small brush. Flush the pump completely. If hard water builds up, soak the pump in equal parts vinegar and warm water for 15 minutes, then scrub.
Unplug the fountain and then plug it back in. If the motor is humming, try cleaning the motor and make sure nothing is stuck around the impeller. You can also change the foam filter. If the motor doesn’t hum, try replacing the pump.
< li>Turn the slider down to a lower speed by moving it a notch or two.
The Platinum fountain is overflowing because the reservoir is not equalizing and emptying all of the water into the bowl. The Platinum would only overflow if air was able to enter unimpeded.
How does the filter go into the fountain? The water flow should enter through the polyester side and out of the charcoal gray side, which is a dark color.
The well is leaking. Sometimes water around the fountain is caused by pets drinking. Some pets are prone to shedding. Watch your pet when they drink to see if this is the cause.
The filters do not clean the water. Change them every 2-4 weeks depending on how many pets are using the fountain to keep the fountain water fresh and clean.
Depending on where you live and where your fountain is located, you may want to clean your fountain regularly to prevent algae growth and keep your outdoor fountain water clean. We recommend cleaning your fountain every 1-3 months to maximize the longevity and performance of your outdoor fountain and pump.
A: This is most likely a sign that there is not enough water in your well. Depending on the humidity level, your fountain may need to be filled daily or just once a week.
First, check to see if there is anything preventing the water from getting to the pump, be it a large rock or debris, leaves, a clogged skimmer net or vent, a stuck skimmer door, or just a missing skimmer mat too long between cleanings . All of these things can keep water out of your pump’s inlet.
Turn the adjustment screw counterclockwise to increase water flow or clockwise to decrease water flow. Turn the screw in half-turn increments and watch what happens to the water pressure at the wellhead.