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Is There a Cancellation Fee for Cox Internet?

FAQs Jackson Bowman November 19, 2022

Cox Services will incur a $120 cancellation fee on a 1-year contract or a $240 fee on a 2-year contract if you terminate the service before your contract expires. But your cancellation fee will be reduced by $10 for every month you stay on your contract.

How do I get out of my Cox contract?

EARLY TERMINATION FEE; TERMINATION.

YOU MAY TERMINATE THIS AGREEMENT BY (I) CALLING COX CUSTOMER SERVICE AT THE NUMBER PROVIDED ON YOUR INVOICE OR (II) DISCONNECTING YOUR COX CORE SERVICES AT ANY TIME DURING THE TERM SUBJECT TO PAYMENT OF THE APPLICABLE ETF AND ALL OTHER FEES NOTICED.

How long is my contract with Cox?

Check if you have a contract

Most Cox plans have 1-year contracts, including basic Internet plans. What is that? Cox doesn’t require contracts for internet-only plans, but will charge an additional $10/month if you want contract-free service.

How much does it cost to cancel Internet?

Can I get a refund from Cox Internet?

Cox devices must be returned within 10 calendar days to avoid unreturned device charges. Purchased devices must be returned to a Cox-owned retail store within 30 days of purchase to receive a refund to the method used for purchase.

How much does it cost to break Cox contract?

Is there a cancellation fee for Cox? Cox Services are subject to a $120 cancellation fee on a 1-year contract or $240 cancellation fee on a 2-year contract if you terminate the service prior to the expiration of your contract. But your cancellation fee will be reduced by $10 for every month you stay on your contract.

What happens if you don’t return Cox equipment?

Consequences of not recalibrating the COX device

Failure to return the device can result in penalties and further bills. Even if your device is leased, it’s important to return it to avoid future problems. However, the company may not want the device back.

How do I cancel my Cox account online?

To disconnect or cancel your service, contact us for assistance. Note: Currently we are unable to complete a service suspension or termination through online chat. Visit one of our local stores or call our customer service department to request this type of change.

Does Cox affect your credit?

Cox collections can damage your credit score and stay on your credit report for up to seven years, whether you pay them or not. Unfortunately, paying the collection costs could even affect your credit score. However, it is possible to remove a collections account from your credit history seven years ago.

How do I cancel Cox Cable online?

Since Cox does not allow online cancellations, it is best to do this over the phone. The first step is to call and navigate through the automated menu to reach an account manager in the loyalty department.

Can I cancel internet anytime?

You must call customer service to cancel your Internet. This is usually the only way to cancel your service with most Internet Service Providers (ISPs) – it’s highly unlikely you’ll be able to cancel it online.

Can you cancel internet at any time?

However, if you’re not sure how long you’ll need internet service, it might pay off for you to go for a shorter contract with a higher monthly fee that allows you to easily cancel at any time without penalty. Canceling internet service takes a little patience, but it’s doable.

How far in advance should you cancel internet?

In general, you should inform your ISP 30 days in advance if you wish to cancel so that they can arrange to collect or return the rental equipment and finalize your contract cancellation. You can also avoid paying some cancellation fees by giving notice.

How long does it take for Cox to refund money?

Refunds will be credited to the same credit card that received payment. If payment was made by cash or check, the refund will be made within 4-6 weeks in the form of a check and mailed to the address provided during registration.

Does Cox have a grace period?

In general, a non-payment process begins 23 days after the original due date. You can obtain a one-time 10-day extension once every four months by calling your local Cox Credit Services department.

Does Cox provide modem and router?

Our Panorama WiFi gateway is a rental-only option, so you’ll continue to have the latest and most advanced gear and not be tied to one device as technology changes. You can provide your own modem, WiFi router or combination device (click here for a list of supported devices).

How can you get out of a contract without paying?

Does Cox bill a month in advance?

Cox will pre-bill all customers for their normal monthly service fees; while usage-based charges such as pay-per-view movies and long-distance calls are billed on the next bill. When an invoice is received, it is valid for approximately the next 30 days of service.

Can I downgrade my Cox service?

You must speak with an Account Services or Billing representative to downgrade the Services. Go to www.cox.com/residential/contactus.html to find the number for your location.

Does ups take COX equipment?

Important: Currently we are unable to accept returns of Cox Business devices to a Cox retail store. For customers who are near a UPS store or have moved to an area not served by Cox, the Return Anywhere option provides the flexibility to return Cox equipment to any UPS store within the United States.

References:

  1. https://www.cox.com/aboutus/policies/service-agreement-24.html
  2. https://www.connectcalifornia.com/internet-service/how-to-cancel-cox-communications
  3. https://www.allconnect.com/blog/guide-to-internet-fees-provider
  4. https://www.cox.com/residential/support/returning-your-cox-equipment.html
  5. https://www.cabletv.com/cox/cancel
  6. https://themescene.tv/resources/cox-equipment-return/
  7. https://www.cox.com/residential/support/disconnect-or-cancel-service.html
  8. https://www.crediful.com/collection-agencies/cox-collections/
  9. https://cordcutting.com/isp/cox/cancel/
  10. https://www.highspeedinternet.com/resources/cancel-internet-service
  11. https://www.forbes.com/home-improvement/home/how-to-cancel-internet-service/
  12. https://updater.com/guides/how-to-cancel-internet-service
  13. https://www.coxhealth.com/education/center/refund-cancellation-policy/
  14. https://forums.cox.com/forum_home/apps_forum/f/apps-forum/1686/number-of-days-before-service-disconnected-after-due-date
  15. https://www.cox.com/residential/internet/wifi.html
  16. https://www.findlaw.com/legalblogs/law-and-life/5-tips-to-get-out-of-a-contract/
  17. https://www.cox.com/residential/support/billing-statement-information.html
  18. https://forums.cox.com/forum_home/tv_forum/f/tv-forum/13105/how-do-i-downgrade-cancel-services-via-my-account
  19. https://www.cox.com/business/support/returning-your-cox-business-equipment.html

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