Bring it to Walgreens, a FedEx office, or an authorized FedEx location. Do not use FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of postage.
Devices can be returned to an Optimum store or online with a prepaid label, along with any included accessories such as a power adapter and cables.
Equipment from Optimum
You must return any piece of Equipment you received from Optimum, presumably in the same condition in which it was originally sent to you. The equipment includes a modem and router as well as a digital antenna.
Go to the location, find a customer service representative and let them know you want to end your service and return your device. You will close your account after paying your overdue amounts and returning the device for an overhaul.
Generally no. Optimum and Altice do not offer an option to cancel Optimum online. On Optimum’s website, there is no button in your account to cancel at all. Optimum Live Chat allows you to communicate with an Optimum agent.
Optimum increased the prices of its Internet and TV plans this month, and many customers have found out thanks to surprisingly high bills. According to Consumer Reports, TV packages have increased by as much as $30 per month.
The best way to lower your Optimum bill is to call Optimum Customer Service at +1-866-218-3259 and negotiate with the Customer Loyalty Department.
The problem is usually caused by one of three things – the old driver for your wireless card, outdated firmware version on your router (basically the driver for the router), or settings on your router . Problems on the ISP side can also sometimes be the cause of the problem.
Get Lifetime Discounts
The best way to lower your Optimum bill is to get them to give you a lifetime discount on their service. You can get a lifetime discount by starting the cancellation process at Optimum at (888) 276-5255.
Please call 855-267-8468 to speak to an Optimum representative.
Pausing Optimum Service
If you are going to be out of town for a while, call Optimum Customer Service at 1-866-218-3259 or chat with an Optimum by going to the Scroll to the bottom of the page and click on “Message us”. Just ask the agent to freeze your service for up to six months.
If you are not a TV customer, payments not received within 2 days of the due date will be subject to a late fee and will be forwarded for collection within 13 days of that date. You will continue to be charged a $10 fee for each additional overdue invoice if payment is not received by the specified due date.
You don’t need to buy your own modem or router to use Optimum Internet. In cable Internet areas, you can rent Optimum’s Altice Gateway for $10 a month. This modem/router combo is equipped with the new Wi-Fi 6 technology and 24/7 technical support.
Because you are using a modem provided by Optimum, you have the benefit of a replacement at no additional cost to you. With a new modem, you can take full advantage of your Internet speed and connect faster to everything you love.
Instead of renting a cable modem, router, or cable modem router for a monthly fee, you can buy your cable modem and router or cable modem router. This can help you save money in the long run, but renting from your ISP has the benefit of giving you access to technicians and assistants.
Optimum modem and router gateway rental is $10 per month whether you have cable or fiber optic internet service. That’s a decent monthly cost — most other ISPs charge $10-$15 a month for their equipment. Other equipment options include Smart Wi-Fi Extender and Optimum Stream.