Use some force to press down on the reset device. Press the button to the right of the battery. look at the light If the green light stays on for three seconds, the cartridge has been successfully reset.
Error 1 indicates your CatGenie may be clogged or there is a problem with the water sensor. Remove the water sensor from the funnel and wipe clean with a soft cloth. You may need a replacement sensor for it to work properly. Clear clogs by removing the drain hose from the base.
Pressing the SCP button rotates the bowl clockwise. Press again to stop, again to rotate counterclockwise (depending on where you’re coming from), and again to stop. By the way, according to the folks at CatGenie, “counterclockwise” is the best direction of rotation for manual drying – more on that later.
Would you like to get rid of your CatGenie and run it without a cartridge or with a refilled cartridge? Then CartridgeGenius is for you: CartridgeGenius is a cartridge emulator that puts you back in control of your CatGenie, believing it has a full cartridge..
Finally, you can run CatGenie in manual mode. In manual mode, simply press the start button to run a cycle.
Each cleaning cycle takes 30-40 minutes. This means that every time your cat exits the box, it goes through this lengthy cycle where your cat can’t re-enter unless they decide they have more to do (or if you have multiple cats and the others must go).
Simply dilute the super cleaning powder in a bucket of water and pour it into your CatGenie’s funnel. Pour additional hot water into the bowl. Soak for 2 hours and then run a normal cleaning cycle.
Order Support & Other Inquiries
For non-technical support please call: 1.888. 735.3927 . For non-technical support, you can also email us at [email protected] .
A box of CatGenie Granules lasts up to an average of 6 months. The frequency of refilling the granules depends on the number of cats in your household.
The granules are fully washed, disinfected and dried in each cleaning cycle. On average you will need to add a couple of cups once a month and one pack of granules should last between 4 and 6 months depending on how many cats are using CatGenie.
The Cat Wizard connects quickly and easily (approximately 10 minutes) to your Cat Genie Model 120 or 120 Plus and allows you to refill your empty cartridges with the solution of your choice.
Remove the empty cartridge from the top of the CatGenie by grasping the top and pulling straight up. Place the cartridge upside down on a flat surface with the round opening facing up. Insert the needle-nosed pliers into the round opening and grasp the rubber stopper located directly in the opening.
How many cats can use a CatGenie? We see the most consistent success when each CatGenie is used by just two cats, each weighing up to 20 pounds. In some cases, three cats can use one CatGenie device, but that depends entirely on your cats’ behavior and temperament.
How often should you change your cat litter? If using a clumping litter, it is best to scoop out the box daily and completely replace it at least monthly. If you have more than one cat, it may be best to change the litter more often, every 2-3 weeks.