Contents
We do not cover lost jewelry, we apologize for the inconvenience. We will not offer a replacement until we receive your defective item, the process can take 5-7 business days from when we receive your defective item. Our jewelry will tarnish, but can easily be cleaned.
Even if the Intricate Lattice Ring is unavailable in your local PANDORA store, they should be able to replace the missing stones. Many PANDORA stores are happy to do this even after one year from purchase and it is down to the managers discretion.
We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps. If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.
Pandora warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. Pandora warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.
Unfortunately, there isn’t currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️to express your interest in getting that option added to the service.
Pandora stores as a rule will offer a complimentary cleaning service – just take in your bracelet and ask in store. This is an easy method to do from home if you want to just give your jewellery a quick clean – and it’s recommended by Pandora themselves.
We recommend that customers remove their Pandora jewelry before going to bed, showering, swimming or participating in physical activity. Your jewelry must not be exposed to chlorine or salt water, as this will dull the appearance.
Yes, Pandora uses real and authentic materials to make its jewelry. In some cases, it may use fakes or man-made materials to make the pieces stronger or more attractive, but the bulk of its pieces are made with real materials.
Please take your jewellery to your local PANDORA store. They will assess the damage and if it is repairable, they will send your jewellery for repair at a small cost. Charges must be paid to the PANDORA retailer.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer.
Items purchased from the Pandora eSTORE (excluding sale items) may be exchanged through the Pandora eSTORE for the same item in a different size only, or for the same size if the original item is faulty. No other exchanges are available through the Pandora eSTORE.
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.
PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. PANDORA warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.
Inquiries. We provide email support 7 days a week, and we’re committed to responding to you as quickly as possible. We do not provide phone support. If you can’t find the answer to your question by searching the Help page, please email us here.
Latest Questions
© 2022 intecexpo.com
We use cookies to ensure that we give you the best experience on our website.