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Does Pandora Replace Lost Rings?

FAQs Jackson Bowman July 16, 2022

Does PANDORA cover lost?

We do not cover lost jewelry, we apologize for the inconvenience. We will not offer a replacement until we receive your defective item, the process can take 5-7 business days from when we receive your defective item. Our jewelry will tarnish, but can easily be cleaned.

Will PANDORA replace missing stones?

Even if the Intricate Lattice Ring is unavailable in your local PANDORA store, they should be able to replace the missing stones. Many PANDORA stores are happy to do this even after one year from purchase and it is down to the managers discretion.

Will PANDORA fix my ring without a receipt?

We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps. If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.

Does PANDORA have a lifetime warranty?

Pandora warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. Pandora warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.

Can PANDORA look up my receipt?

Unfortunately, there isn’t currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️to express your interest in getting that option added to the service.

Do PANDORA clean rings for free?

Pandora stores as a rule will offer a complimentary cleaning service – just take in your bracelet and ask in store. This is an easy method to do from home if you want to just give your jewellery a quick clean – and it’s recommended by Pandora themselves.

Can I wear my Pandora ring in the shower?

We recommend that customers remove their Pandora jewelry before going to bed, showering, swimming or participating in physical activity. Your jewelry must not be exposed to chlorine or salt water, as this will dull the appearance.

Is Pandora Jewelry real?

Yes, Pandora uses real and authentic materials to make its jewelry. In some cases, it may use fakes or man-made materials to make the pieces stronger or more attractive, but the bulk of its pieces are made with real materials.

What do you do if you lose a PANDORA earring?

Please take your jewellery to your local PANDORA store. They will assess the damage and if it is repairable, they will send your jewellery for repair at a small cost. Charges must be paid to the PANDORA retailer.

Why is my Pandora Ring turning black?

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer.

Can I exchange my Pandora ring for a different size?

Items purchased from the Pandora eSTORE (excluding sale items) may be exchanged through the Pandora eSTORE for the same item in a different size only, or for the same size if the original item is faulty. No other exchanges are available through the Pandora eSTORE.

Does PANDORA do returns?

If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.

How does the PANDORA warranty work?

PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. PANDORA warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.

How do I contact PANDORA customer service?

Inquiries. We provide email support 7 days a week, and we’re committed to responding to you as quickly as possible. We do not provide phone support. If you can’t find the answer to your question by searching the Help page, please email us here.

References:

  1. https://help.pandora.net/s/article/What-is-Pandoras-Warranty-Policy?language=en_US
  2. https://theartofpandora.com/a-stone-fell-out/
  3. https://www.pandora.net/en-ng/company/faq/warrantyrepairs
  4. https://www.reeds.com/pandora-warranty.html
  5. https://community.pandora.com/t5/Subscriptions/Direct-billed-Copy-of-Invoices-Receipts/td-p/97897
  6. http://www.morapandorablog.com/2013/11/02/feature-cleaning-and-storing-your-pandora-silver-jewellery/
  7. https://www.reeds.com/care-cleaning.html
  8. https://www.thecoldwire.com/is-pandora-jewelry-real/
  9. https://uk.pandora.net/en/warranty-and-repairs/warranty-repairs.html
  10. https://www.pandora.net/en-ng/company/faq/care
  11. https://us.pandora.net/en/returns-exchanges/returns-csc.html
  12. https://help.pandora.net/s/article/Return-Policy?language=en_US
  13. https://www.albertsjewelers.com/pandoras_warranty
  14. https://www.pandora.com/contact

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